Service sector

The business services sector shows how innovative Slovakia can be (industry analysis)

Bigger BSCs, layoffs, digitalization and new home office legislation are highlights of the latest Business Focus.

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In February 2022, The Slovak Spectator published its Business Focus on the business services sector. Here is your overview of the stories in this thematic issue:

Recognition lags behind the economic power of the sector

Working for a business service center is no different from any other office job in Slovakia.


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“You just do it in a different language, for a different market, but you do the same as any Slovak company,” said Martin Bednár, vice president of the Business Service Center Forum (BSCF), an association Of the industry. under the aegis of the American Chamber of Commerce (AmCham) in Slovakia.

Recognition lags behind the economic power of the BSC sector Read more


BSCs harness skills, innovation and creativity from Slovakia

When companies started to establish their business service centers in Slovakia in the 2000s, the country’s attractions for the sector were its geographical position in the center of Europe and its low costs for a skilled workforce. Today, the industry that has quietly grown to become one of the most important in the Slovak economy no longer relies on the economic model of cheap labour. Its representatives say there is a lot of potential in the country for the arrival of new centers as well as the expansion of existing ones, including taking on more demanding roles.

“Business service centers are an indicator of the country’s potential,” Peter Rusiňák, coordinator of the industry association Business Service Center Forum (BSCF) under the American Chamber of Commerce (AmCham), told the Slovak Spectator. “They are a big step forward from the manufacturing economy towards Industry 4.0.”


BSCs harness Slovakia’s engineering skills, innovation and creativity Read more


Slovakia’s potential for BSC is not yet fully exploited

The Czech Republic is only twice the size of Slovakia in terms of population, but the shared services and business service center sector is three times larger. This indicates that Slovakia’s potential has not been fully utilized. Increased commitment not only from the government, but also from municipalities and self-governing regions will certainly help to advance Slovakia’s competitiveness and attractiveness in this industry, Rusiňák said.


The business center potential of Slovakia is not yet fully exploited Read more


Lifelong education is the answer to the shortage of skilled labor

The evolution of Business Service Centers (BSC) towards higher value-added service centers completely changes the skills and qualities sought by companies in the Slovak market.

In some areas, Slovakia is still able to meet its requirements; the local workforce is willing to learn on the job and take on new roles to meet the needs of the centres. In other areas, labor shortages are a problem that industry leaders face on a daily basis. Each has its own combination of solutions, mainly composed of cooperation with universities, lifelong learning programs and hiring foreign people. These efforts are led by companies individually, but also programs coordinated within their industry association, the Business Service Center Forum (BSCF).


Lifelong education is the answer to the shortage of skilled labor Read more


Skilled foreign workers safeguard jobs in Slovakia in the long term

Business service centers in Slovakia are gradually transforming from unsatisfactory transactional roles into activities requiring special skills and expertise. The history of Henkel’s business service center in Bratislava follows this trend. In 15 years, it has developed into a center that offers activities that benefit the whole company.

The Slovak viewer spoke with Christian Schulz, President of Henkel Slovensko and Head of Global Business Solutions+ Bratislava, about the impacts of the pandemic and the changing workforce needs of the center he leads.


Skilled foreign workers safeguard jobs in Slovakia in the long term Read more


Focus at home, team up at work

Unlike many other industries, the business service center (BSC) industry has experienced very little difficulty with the pandemic-induced transition to widespread home office operation. Two years into the pandemic, office life has not returned to its previous form and the BSCs are in the process of deciding whether that should ever be the case. Most may not go back to the way things were.

“The pandemic has made it easier for BSC employees to work remotely, and we don’t see a complete reversal of the traditional office set up once the pandemic passes,” Lygia Fullbrook, KPMG Slovakia director and center industry leader of shared services,” the Slovak Spectator told The centers will likely focus on combining the best of both worlds, the hybrid model, combining the flexibility of remote working with working from the office for team development and learning needs,” she added.


The Covid-19 pandemic has transformed the working environment in business centers Read more