The role of Rent and Service Charge Analyst is within our Commercial & Revenue department which takes responsibility for calculating rent and service charge increases.
You will be responsible for providing rental services and service fees for all of our customers, which includes; calculate and issue rents and service charges, calculate and manage reserve fund contributions, establish and monitor annual budgets, and calculate service charge budgets for new schemes under management. You will assist the Rents and Service Charges Team Leader with requests received by the First Level Court or other courts or tribunals regarding service charges and the setting of rents, and with requests received by tenants to exercise their right of management in relation to the obligation to provide financial information.
The ideal candidate will:
- Have a strong customer orientation.
- Be autonomous with a strong motivation and passion to manage a varied workload and meet deadlines.
- Be computer literate with knowledge of Outlook, Excel, Word.
- Have strong numeracy skills, be able to interpret reports and monitor budgets.
Experience in financial analysis or in a rent setting and charge management environment would be an advantage, but certainly not essential. An understanding of the service billing process and the impact on residents is desirable, as is an understanding of housing law or best practices.
Appointment to this position will be subject to satisfactory Disclosure and Barring service verification, satisfactory references and possession of a valid right to work document.
Stonewater is a major housing provider. We manage approximately 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for rent, condominiums and sales, as well as specialty homes, with an ambitious homebuilding program.
Our mission is to provide quality housing and services to people whose needs are not met by the free market.
We are looking for like-minded people to join our team of over 800 talented colleagues who embody our values of Ethics, Ambition, Passion, Agility and Commerce, as well as people who want to make a difference and transform people’s lives.
Stonewater supports equal opportunity and is committed to being a diverse, inclusive and supportive workplace. We are a Disability Confident Employer.
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