Service charge

Inside Housing – News – PA Housing residents begin service charge strike for ‘undelivered’ cleaning services

A spokesperson for PA Housing said: ‘Canada Court and Clifton Lodge are both well maintained and regularly cleaned by our maintenance contractor.

“The service operates with a dedicated site cleaner who travels around both blocks, completing a cleaning schedule over the course of a week.

“There seems to be some confusion about the SIA accreditation of personnel on site. I can confirm that contract cleaners working on behalf of PA Housing are not required to be SIA accredited, but contract security staff are.

The owner said he responded to the residents group’s concerns late last month and clarified the SIA accreditation requirement and confirmed his contractor had not been given notice to improve on the contract overall property.

The spokesperson added: “There was one occasion where one of our estates officers issued a notice of rectification for an individual service delivery area, which has since been satisfactorily improved.

“We will of course continue to work closely with our residents and the residents’ association to continue to deliver clean, tidy and well-maintained common areas.

“This includes working with the president of the residents’ association who is also one of our neighborhood champions and joins our staff on area visits where we discuss priorities for future work.”

A Pinnacle spokesperson said: “Our service includes the provision of a dedicated cleaner, who performs a cleaning schedule for Canada Court and Clifton Lodge over the course of a week.

“If security is requested on an ad hoc basis, we can confirm that all of our security personnel hold valid SIA accreditation.

“We will continue to work with our customer and residents to address and resolve any service issues as they are brought to our attention.”

The SHAC website lists 20 landlords who have been added to its rent and charge strike group, including a number of major housing associations.

Residents of Hyde announced in December last year that they were refusing to pay their utility bills in response to their monthly payments being increased by up to 500%.