IRVING, TX, December 6, 2021 /PRNewswire-PRWeb/ — Entercoms is renaming its services business to ActioHX as the company continues to focus on human experience (HX).
ActioHX provides actionable HX insights and services to help businesses improve their customers’ support experience, driving greater customer retention and new customer growth.
- HX Consulting: Identify opportunities/solutions to improve the support experience
- Sentiment Analytics: Uncover insights and actionable insights from customer feedback
- Support Journey Optimization: Provide actionable insights and recommendations on the customer’s support and service journey
- Order Management: Apply the HX focus to manage the order lifecycle, optimize order fulfillment, and provide insights to refine and automate the order management process
The company’s vision is driven by people, the idea that people are more than statistics or data. As businesses continue to focus on digital transformation, customers still want to be treated like humans, not statistics. Organizations that improve the human experience will create more meaningful connections, loyalty, and growth.
ActioHX has been firmly rooted in service delivery since 2008, with a team of over 300 experts who pride themselves on speed to value creation and an intense focus on client results. The company will continue to serve its current customers with the same dedication and focus. The company looks forward to continued success in creating results with its valued customers.
For more information, visit http://www.ActioHX.com or contact us at info@actioHX.com.
Kevin WahlmeierCEO, ActioHX, +1 9722443344, email@example.com