Service concept

Chery adopts its user-centric global service concept for Malaysia to offer competitive service policies

It is already firmly established that Chery is returning to Malaysia, although the exact date when this will happen is still unknown. After signaling its return several times, most recently in August, the automaker is now bringing in demo units for viewing and evaluation. To be showcased in a series of behind-closed-doors previews when they […]

Service concept

How to validate a Service Concept during Service Design: 5-step guide

You conducted your research through interviews, questionnaires or surveys. All data is in order. You’ve researched and analyzed everything you have, identifying patterns, themes, and customer challenges that your service can solve. The next step is to determine how valuable what you are doing is in helping solve the problem at hand and how it […]

Service concept

Press release: Clean Motion and Bosch – Collaboration on a new service concept in cities (EN)

Press release: 2022-04-27 Clean Motion and Bosch Collaborate to Improve Services for Craftsmen and Facilities in Cities Real estate and craftsman services in cities are becoming more and more difficult both for the owners and for the companies that carry out the works and services. That’s why Clean Motion and Robert Bosch AB are now […]

Service concept

Porsche launches service concept for high-voltage batteries

In view of the increasing electrification of the industry, Porsche is adapting the service activity of its dealer organization. A repair concept for high-voltage batteries aims to make the work of dealers easier and to generate added value for customers. According to Porsche, it endeavored at an early stage to allow workshops to carry out […]

Service concept

Aramark launches new self-service concept at PPG Paints Arena

Image courtesy of Aramark A new dining hall at PPG Paints Arena provides contactless service for Pittsburgh Penguins fans and visiting teams. The concept, called Ford Food Garage, contains 24 food collection lockers, each with two chambers that keep items hot or at room temperature. Fans can order food and drink through an app or […]

Service concept

Air Canada’s Genius Meal Service Concept

Air Canada has a great solution to ensure business class passengers get their first meal choice while offering something of value in economy class: generously provision flights and then sell the extra meals behind the curtain. An awesome meal service concept for business and economy class on Air Canada I was pleasantly surprised on my […]

Service concept

Opening of the first Michelin Tire Service concept store in Colombo

From left to right: Gaganjot Singh, President of the Michelin Africa, India and Middle East (AIM) region, Dr Maheshani Wijesinghe, Director of Kusum Tires Arosha Rodrigo, President and CEO of DIMO Ranjith Pandithage, Director of Kusum Tires Asoka Rodrigo and the Managing Director of Kusum Tires Premalal Rodrigo at the opening ceremony of the first […]

Service concept

Innovate in the concept of product or service

Andrew Alianan, Cherrie Atilano and Jan de Leon – PHOTOS CONTRIBUTED At the 16th Annual Mansmith Young Market Masters Awards (YMMA), we asked three of the marketing rock stars to share their ideas on product or service concept innovation. They are: Andrew Alianan, Marketing Director at North Ridge Foods / YMMA Awardee for Export Marketing; […]

Service concept

Keppel Infrastructure to deploy the first concept of energy as a sustainable service

Journalist ,Singapore Perennial Holdings Private Limited The company signed a S $ 50 million contract for its launch at Perennial Business City. Keppel Infrastructure has signed a $ 50 million contract with Perennial Holdings Private Limited to deploy Singapore’s first sustainable energy-as-a-service concept at Perennial Business City. Part of the concept is the installation and […]

Service concept

A UNIQUE SERVICE CONCEPT – Punekar News

Mumbai, September 13, 2021 – ŠKODA AUTO India has announced a unique initiative – the “ŠKODA COMPACT Workshops”, which aims to improve the customer service experience. Thanks to this, the brand will open 30 new compact workshops across the country by the end of this year. The concept of compact workshops aims to expand the […]

Service concept

SWISS launches a new personalized service concept for the long-haul Business Class

As part of its “SWISS Taste of Switzerland” program on long-haul flights departing from Switzerland, SWISS will be offering Business and First Class passengers a selection of the best chefs of recent years at the start of September. At the same time, SWISS is introducing a new Business Class service concept for all its long-haul […]

Service concept

This self-driving car service concept is a food systems solution that delivers hydroponic plants to your doorstep

Do you know what to do to make green vegetables appear in your grocery store? Meals in the United States are estimated to travel approximately 1,500 miles to get from farm to fork. Farmers’ markets are open far fewer months, days, and hours than nearby stores. On average, they offer half as many varieties […]

Service concept

ABB launches drydock-to-drydock turbocharger service concept

ABB Turbo MarineCare offers drydock-to-drydock peace of mind for owners and operators (Image courtesy: ABB) ABB Turbocharge has introduced a holistic service package that provides shipowners with financial predictability and peace of mind while reducing complexity and enabling better understanding of equipment status. Turbo MarineCare offers a turnkey fixed price maintenance solution, providing continuous coverage […]