Service business

4 Ways to Go Beyond “Basic” in Customer Service

Source: Pixabay.com Basic. the classic definition is fundamental in nature. Slang turned that categorization into an insult. Either way, using the term “core” to describe an organization’s customer service isn’t a positive thing. That’s not to say that covering “the basics” isn’t important. In fact, the basics are the absolute starting point of customer service. […]

Service business

Stock iSun: a “Renewable Energy as a Service” business plan (NASDAQ: ISUN)

mikkelwilliam / iStock via Getty Images Trying to provide renewable energy as a service iSun (ISUN) is a solar engineering, procurement and construction (“EPC”) company that recently merged with Peck Electrical, listed on SPAC, to form a diverse and fully integrated solar infrastructure provider. The company is based in Vermont and has completed some of […]

Service business

Benchmark Space Systems unveils space mobility activity as a service

TAMPA, Fla – Satellite propulsion startup Benchmark Space Systems has secured customers for a new ‘mobility as a service’ business, which, similar to a cab ride, will charge them based on the amount of thruster that they use. Benchmark, based in Burlington, Vt., Said its space mobility service significantly reduces up-front propulsion costs for in-orbit […]

Service business

How to Avoid the Phantom Deliverable Dilemma in Your Service Business

As a business coach for over 25 years, I have worked with companies from a variety of different industries. And each with their own unique challenges. One that I see quite often in the service industry is the phantom deliverable dilemma. So today I wanted to talk about how to get crystal clarity on your […]

Service business

Former owner of a tax services company accused of underreporting income

An El Paso man who owned a tax services business has been charged with multiple counts of filing false income tax returns, claiming he made less than $ 26,000 a year while earning in actually over $ 350,000, according to records. Victor Manuel Gonzalez, 59, has been indicted by a grand jury on three counts […]

Service business

How much does it cost to provide great customer service?

I recently wrote an article in Forbes on how to get customers to pay more. The emphasis was of course on service and customer experience. Research has conclusively proven that customers will pay more for a better experience. Research has also conclusively proven that customers will leave you for your competitors if you are not […]