Service charge

Assiniboine Credit Union members mistakenly charged $1,000 ‘maintenance service fee’ – Winnipeg

Assiniboine Credit Union (ACU) members may want to take a look at their accounts.

But take a deep breath first.

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A number of members took to social media on Monday to complain about the $1,000 “maintenance service charge” that appeared in their accounts on Sunday evening.

An ACU spokesperson confirmed that some members were charged $1,000 instead of their usual monthly fee.


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“As soon as we saw the problem, we immediately took action to correct it,” Dean Beleyowski said in an email to Global News.

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“Our team is continuing to work on it as we speak and most of the charges have been dropped.

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“We are investigating how and to what extent this happened to make sure it doesn’t happen again.”

Beleyowski said the ACU is assessing “other member impacts,” including additional costs members may have incurred as a result of the charge, such as NSF fees for automatic withdrawals.

“If members have incurred additional charges as a result of these maintenance charges, we will work with them to correct these charges,” Beleyowski said.

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