Service sector

9 key actions proposed in the policy paper to transform the service sector and address the labor shortage

SINGAPORE – Faced with the severe labor shortage in the service sector and the need to transform it and promote sustainable growth, the Singapore Business Federation (SBF) has proposed several actions in a guidance released Thursday, May 12.

These include reviewing the foreign labor quota in the service sector and collaborative efforts to enable companies to access a diverse pool of workers from diverse backgrounds who may be interested in the roles of service, such as the current Safe Distance Ambassadors.

Talent, teamwork and rules are three essential factors needed to promote sustainable and inclusive economic growth in the services sector, according to the policy document.

Nine key actions – three under each factor – to meet the current and future labor needs of the sector can be taken by businesses, trade associations and chambers, government agencies, trade unions and educational institutions collaborative post-secondary.

Specific policy suggestions for each action include measures frequently mentioned by companies, such as different methods of calculating a quota of foreign labor in relation to manufacturing and construction.

Other suggestions include strengthening existing government policies, such as encouraging more local and international companies at the forefront of their industry to become “queen bees” advising small and medium-sized businesses. on the skills needed for business transformation – a program already implemented by SkillsFuture Singapore.

Elaborating on what each factor means, SBF said talent refers to having access to a diverse pool of workers from diverse backgrounds from which companies can choose, while teamwork involves a synergistic effort to improve. the use and allocation of manpower, and the rules mean a more focused and nuanced approach. approach to labor policy.

The document, titled The Human Touch: Balancing Manpower Resilience With Productivity For Transformation, was developed in close consultation with eight business associations, SBF said in a statement Thursday.

The actions needed relate to the current and future workforce needs of the lifestyle, environmental, real estate and facilities management services industries represented by the eight trade associations.

These include retail, hospitality, waste management and recycling, and landscaping.

“The reopening of borders and the resumption of tourism, social and commercial activities are an opportunity for businesses in service industries to expand and harness the resurgence in demand for growth,” SBF said.

However, the labor shortage situation, an ongoing industry struggle now amplified by pent-up demand exceeding the speed at which businesses can get back up and running as restrictions ease, has had a impact on operations, service levels and wait times.

SBF added: “There is an urgent need to recalibrate the supply of labor in service industries to allow businesses to operate at their optimum capacity, in order to provide the level of service expected by Singaporeans and visitors alike ( foreigners).

“Tackling the labor shortage will also help businesses plan for growth and transformation.”