Service charge

Service fees vs administrative fees

The Massachusetts Supreme Judicial Court ruled that a country club’s administrative fees that were referred to as “service charges” in certain documents should be paid to its employees accordingly. This should serve as a warning to Massachusetts employers to be cautious about how they refer to services. This case revolves around a specific law of […]

Service concept

A UNIQUE SERVICE CONCEPT – Punekar News

Mumbai, September 13, 2021 – ŠKODA AUTO India has announced a unique initiative – the “ŠKODA COMPACT Workshops”, which aims to improve the customer service experience. Thanks to this, the brand will open 30 new compact workshops across the country by the end of this year. The concept of compact workshops aims to expand the […]

Service charge

Reduction of service fees for uncertain microfinance institutions

ISMAIL HOSSAIN | Posted: Sept. 11, 2021, 9:07 a.m. | Update: Sept. 20, 2021, 11:20 a.m. A government decision to reduce service fees for microcredit operations remains in limbo, especially over the sector’s non-cooperation. Seven months ago, the regulator began cutting the current interest rate or service charge by 24 percent, imposed by microfinance institutions […]

Service charge

Staff accuse burger chain Byron of changing service charges | Hotel industry

Burger chain Byron has been accused of creating a “hostile environment” between managers and waiters who fear their tips are about to be diverted to raise the salaries of kitchen workers and restaurant managers. Byron distributes the 10% service charge he applies to bills between the waiters, who receive 70%, and the kitchen workers, who […]

Service concept

SWISS launches a new personalized service concept for the long-haul Business Class

As part of its “SWISS Taste of Switzerland” program on long-haul flights departing from Switzerland, SWISS will be offering Business and First Class passengers a selection of the best chefs of recent years at the start of September. At the same time, SWISS is introducing a new Business Class service concept for all its long-haul […]