Service sector

The service sector sees better days ahead

Optimism in the services sector improved significantly in the three months to May, according to the CBI’s latest quarterly services sector survey. Sentiment in business and professional services saw record improvement this quarter, while optimism in consumer services rose at the fastest pace since May 2014. The picture was more mixed for volumes, with business […]

Service business

Customer Operations: The Secret to Top-Notch Customer Service

Image by Not all customer questions or problems are easily resolved. This statement should come as no surprise. Everyone has experienced a scenario where self-service options like a knowledge base search or an online chat or phone call with a customer service agent did not resolve the issue on that first contact. This usually […]

Service sector

UK service sector growth hits highest level in seven years as Covid restrictions ease | Service sector

The unleashing of pent-up demand has given Britain’s services sector its fastest monthly growth in more than seven years despite some signs of a flattening in activity over the past week, two separate snapshots showed economy. In its monthly health check, IHS Markit/CIPS reported sharp increases in consumer and business spending as lockdown restrictions were […]

Service sector

US service sector slows slightly in April – ISM survey

WASHINGTON, May 5 (Reuters) – U.S. service-sector activity grew at a slightly slower pace in April, likely held back by shortages of inputs amid booming demand fueled by massive fiscal stimulus and a rapidly improving public health environment. The Institute for Supply Management (ISM) said on Wednesday its non-manufacturing activity index fell to 62.7 last […]

Service charge

10% service charge? Maltese restaurants consider introducing discretionary fees after reopening

As restaurants in Malta prepare to reopen until 5 p.m. in May, major restaurateurs are considering introducing a cover charge. These cover charges, common in foreign countries, would be a new addition to the Maltese culinary scene. The charge is usually between 10% and 15% of the total bill and is automatically added to a […]