Service business

How much does it cost to provide great customer service?

I recently wrote an article in Forbes on how to get customers to pay more. The emphasis was of course on service and customer experience. Research has conclusively proven that customers will pay more for a better experience. Research has also conclusively proven that customers will leave you for your competitors if you are not […]

Service business

Manufacturing leaders turn to business models as a post-Covid service

With a reduced number of employees physically available and plant closures in many sectors, the … [+] the manufacturing industry is turning to equipment-as-a-service business models to try to navigate a new way of working. Freepik Manufacturing has always been a good litmus test for the practical application of technology – but in the face […]